Overview
WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
About The Role & Team
To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.n- To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained. n- To assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.
What You'll do
Messaging Environment Support & Ownership
Manage messaging services such as middleware, Linux servers, SMTP (email), proxy servers, and other tools that enable reliable message delivery between systems. Ensure reliable message delivery between systems and support the stability and performance of SITA messaging systems Collaborate with other teams during system changes, upgrades, or issue resolution involving messaging components.
Monitoring & Performance Management
Utilize Dynatrace and other tools to continuously monitor the messaging environment. Identify and proactively resolve performance issues or abnormalities.
Incident Management
Respond to incidents reported via monitoring platforms or user submissions. Provide Service Operations support in accordance with SLAs and customer expectations. Log, track, and update incidents using platforms like Service Now, ensuring timely resolution and clear communication.
Troubleshooting & Collaboration
Troubleshoot a range of messaging-related issues, including connectivity, configuration, or performance problems. Collaborate with infrastructure, network, application, and development teams to resolve cross-system incidents.
Documentation & Best Practices
Maintain and update documentation for processes, incident resolution steps, and environment configurations. Suggest improvements to system monitoring, alerting, and operational procedures.
Qualifications
Who You Are
Must To Have
Solid experience with Linux (Red Hat) system administration. Strong knowledge of messaging technologies, ideally IBM MQ. Strong understanding of networking concepts including TCP/IP, DNS, routing, and basic connectivity troubleshooting. Practical experience using Dynatrace (or similar monitoring solutions) for diagnostics and performance analysis. Familiarity with SMTP and general email delivery protocols.
Nice To Have
Experience with proxy servers such as HA Proxy or Max Scale. Experience with relational databases (Oracle, Maria DB, SQL Server). Exposure to cloud environments (AWS or Azure).
Soft Skills
Strong problem-solving and analytical abilities. Excellent communication and teamwork skills. Ability to work under pressure and manage multiple tasks. Familiarity with ITIL processes and incident management.
Education & Qualifications
2–4 years of relevant hands-on experience in system or middleware administration role. Diploma / Certificate in Computer Science Electronic Engineering or equivalent Telecommunications in-country qualification. Applicable vendor / technology entry level certification or equivalent work experience in particular: MCSA MCTS CCNA Linux/Oracle entry level AIX Specialist- ITIL Foundation Certificate
PROFESSION COMPETENCIES
Applications Support Info Gathering&Processing Service Infrastruct/Platforms Service Management Process Technical Communication
CORE COMPETENCIES
Adhering to Principles & Values Communication Creating & Innovating Customer Focus Impact & Influence Leading Execution Results Orientation Teamwork
What We Offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
???? Flex Week: Work from home up to 2 days/week (depending on your team's needs)
⏰ Flex Day: Make your workday suit your life and plans.
???? Flex-Location: Take up to 30 days a year to work from any location in the world.
???? Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
???? Professional Development: Level up your skills with our training platforms, including Linked In Learning!
???? Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.