We are seeking a detail-oriented and customer-focused Customer Service Representative to join Eviva Bathroom. This role is responsible for managing customer inquiries, processing orders and replacements, and maintaining the health of our online marketplace accounts. The ideal candidate is organized, responsive, and able to handle multiple tasks in a fast-paced environment.
Key Responsibilities
- Manage and respond to customer support tickets in a timely and professional manner
- Monitor and maintain marketplace account health (e.g., order defect rates, response times, customer satisfaction)
- Respond to customer emails regarding orders, products, shipping, and returns
- Process customer orders, cancellations, and replacement requests accurately
- Coordinate with internal teams (warehouse, logistics, and sales) to resolve customer issues
- Track and follow up on open cases to ensure resolution
- Maintain accurate customer records and documentation in internal systems
- Identify recurring issues and escalate when necessary
Work Environment
- Fast-paced, team-oriented environment
- May involve working with multiple systems and platforms simultaneously