Location: Maadi - Full Time Working Hours: To be determined based on operational needs and target market coverage (9 working hours per day including 1 hour break / 5 working days per week)
About us:Founded in 2020 by a group of visionary entrepreneurs dedicated to revolutionizing the e-commerce landscape. Operating across the UAE, Libya, Egypt and soon expanding in MENA Region. The platform provides consumers with a seamless shopping experience, offering a wide range of products and services across categories such as electronics, fashion, home décor, and more.
Job Purpose We are seeking to appoint a qualified and highly professional Social Media Moderator and Sales Executive who is fluent in both Arabic and English. The successful candidate will be responsible for managing inbound inquiries, engaging with prospective clients across social media and digital communication channels, and driving sales through effective consultative selling. This role requires strong communication and interpersonal skills, proven experience in selling educational courses through chat and phone calls, and the ability to manage multiple brands simultaneously while maintaining service quality, brand tone, and sales performance. Previous exposure to international education markets, particularly the UK, Canada, the USA, and Australia, is highly preferred.
Key Responsibilities Manage and respond to inbound inquiries received through social media platforms, Whats App, website channels, messaging applications, and other digital touchpoints in a timely and professional manner Communicate with prospective students in both Arabic and English with a high standard of clarity, accuracy, and professionalism Promote and sell educational courses through written conversations. Qualify leads, assess customer needs, and recommend suitable solutions. Follow up with leads consistently to maximize conversion rates and support enrollment objectives Provide accurate information regarding brands, products availability, content, schedules, fees, prices, dates and all other informations. Handle client concerns, questions, and objections with professionalism, empathy, and commercial awareness Maintain complete and accurate records of inquiries, follow-ups, sales updates, and customer outcomes within the designated systems Coordinate with relevant internal departments to ensure a smooth handover and onboarding process for enrolled students Manage inquiries and customer interactions across multiple brands simultaneously while maintaining each brand’s tone of voice, communication standards, and commercial priorities Shift efficiently between multiple accounts, campaigns, and service lines without compromising responsiveness, customer experience, or sales quality Support inbound lead conversion efforts across different markets and educational offerings Contribute to the achievement of sales targets, customer satisfaction objectives, and operational service standards Ensure all communication reflects the organization’s brand values, professionalism, and service expectations Additional Role Requirements for Multi-Brand Handling Ability to manage and prioritize inbound conversations across multiple brands at the same time Strong understanding of how to adapt tone of voice, product knowledge, and selling approach based on the assigned brand Ability to work in a fast-paced, multi-brand environment with high message volumes Capacity to maintain consistency, accuracy, and professionalism while switching between different brand identities and target audiences Strong organizational skills to ensure no lead, inquiry, or follow-up opportunity is missed across any brand Qualifications and Experience Bachelor’s degree in Business Administration, Marketing, Mass Communication or a related field is preferred Proven experience in social media moderation, online customer handling, or digital sales. Demonstrated experience in selling educational courses or training programs Previous experience in consultative selling through chat and telephone communication is required Experience working across multiple brands, products, or accounts is a strong advantage Familiarity with CRM systems, lead management tools, and social media communication platforms is preferred Skills and Competencies Fluency in Arabic and English, both spoken and written Strong verbal and written communication skills Excellent customer handling and relationship-building capabilities Strong soft skills, including empathy, patience, adaptability, and emotional intelligence Strong persuasion, negotiation, objection-handling, and closing skills Ability to manage multiple conversations and priorities in a fast-paced environment Commercial mindset with strong focus on conversion and revenue generation Strong attention to detail and high level of accuracy Ability to work independently and collaboratively within a team Strong time management and prioritization skills Ability to remain composed under pressure
Key Performance Indicators The employee’s performance will be assessed based on, but not limited to, the following KPIs:Responsiveness and Service Quality First response time to inbound messages Response rate across assigned channels Average handling time for inbound inquiries Follow-up compliance rate Customer satisfaction level based on conversation quality and professionalism Percentage of inquiries answered within the agreed SLA Inbound Sales Performance Number of qualified leads generated from inbound conversations Conversion rate from inbound chat inquiries to phone call appointments Conversion rate from inbound chat inquiries to session requests Conversion rate from inbound inquiries to order placement Conversion rate from inbound inquiries to confirmed enrollments Revenue generated from inbound social media and messaging leads Chat-to-sale conversion rate Phone call closing rate for assigned inbound leads Monthly sales target achievement percentage Multi-Brand Efficiency Ability to maintain response quality across multiple brands Accuracy and compliance with each brand’s approved communication tone and standards Volume of handled conversations across multiple accounts without service deterioration Lead management accuracy across all assigned brands
Why Join Us:Collaborative and supportive work environment Opportunity to contribute to process improvements Professional growth and learning opportunities