Job Description

Roles & Responsibilities

We are seeking a highly motivated and organized individual to join our team as a Mall Operations Executive for our Info Desk.

Key Responsibilities:

• Handling the daily operations of the mall's Info Desk.
• Maintain a high level of knowledge about the mall's facilities, services, and events to assist customers and provide accurate information
• Collaborate with other departments, such as marketing and security, to ensure smooth operations and coordination of services
• Handle any emergency situations or incidents that may occur at the mall, following established protocols and procedures
• Maintain accurate records and reports related to customer service and operations, and provide regular updates to management

Desired Candidate Profile

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field
• Minimum of 1 year of experience in customer service and operations management, preferably in a retail or mall setting
• Excellent communication and interpersonal skills
• Strong leadership and team management skills
• Proficient in Microsoft Office and other relevant software
• Ability to work flexible hours, including weekends and holidays, as needed