Hybrid Full Time
Tp -
Egypt , Cairo
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Tp

Job Details

We are looking for a detail-oriented French Quality Assurance Analyst to join our team in One Kattameya. Location: Hybrid (One Kattameya, Cairo) – 2 days on-site per week. Key Requirements Experience: Minimum of 6 months experience as a QA specifically within the BPO industry. Language Skills: Native or Fluent proficiency in both French and English. Technical Skills: Must be highly proficient in Microsoft Excel (data analysis) and Power Point (reporting/presentations). QA Expertise: Proven experience participating in and leading calibration sessions to ensure scoring consistency. Perks & Benefits Comprehensive Medical, Life, and Social Insurance coverage. Dedicated Transportation provided.
Responsibilities Monitor and evaluate interactions to ensure quality standards are met. Analyze performance trends and provide actionable feedback to operations. Prepare weekly/monthly quality reports using Excel and Power Point. Collaborate with team leads and clients during calibration sessions to align on quality benchmarks.

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About Tp
Egypt, Cairo
Outsourcing/Offshoring