We are currently hiring for Relationship Manager - Privilege position in the following branches:
Cairo & Giza Branches Alexandria Branches Damietta Branch Mansoura Branch Portsaid Branch Tanta Branch Menia Branch Hurghada Branch Sohag Branch
Key Responsibilities & Accountabilities:
Provide affluent customers with information on all banks products to increase customer awareness and ensure high level of quality service.
Achieve assigned targets / volume / attrition /cross sell for the branch in both assets and liabilities to ensure that targets are met.
Track customers’ inflow and outflow and contact affluent customers to seek any information on reasons for unexpected behaviors to maintain better quality service level and meet set budgets.
Handle customers queries and complaints and ensure effective closure of complaints within the set of TAT and SLA to reach customer satisfaction and loyalty.
Prepare daily sales reports including sales activities and call reports to be shared with the branch manager to track sales performance achievement versus budget.
Introduce and promote alternative channels to customers to reduce traffic in branches.
Provide feedback to the branch manager to any possible fraud /risks for guidance and assistance.
Qualifications & Experience:
University in degree in commerce (or equivalent).
5-7 years of experience in related experience in the banking sector.
Strong Product and services knowledge.
Experience in sales or customer service.