Overview Mid-level IT professional (3–6 years experience) responsible for managing internal IT systems, supporting employees, and improving operations through automation and effective use of LLMs. The role combines hands-on support with continuous efficiency improvements. On-site position
Responsibilities Internal IT Operations Manage devices, users, and policies via Microsoft Intune, Microsoft Entra ID, and Microsoft 365Handle onboarding and offboarding (accounts, devices, access, software) Provide 1st line IT support to employees. Infrastructure & Systems Manage Linux-based VPS and internal services Maintain access (SSH, keys), system updates, and backups Troubleshoot server and connectivity issues Security & Access Control Enforce MFA, Conditional Access, and device compliance policies Manage user permissions following least-privilege principles Handle basic security incidents (e.g., compromised accounts, lost devices) Automation & AI-Driven Efficiency Automate onboarding, system setup, and repetitive IT tasks Use LLMs to accelerate troubleshooting, scripting, and documentation Continuously reduce manual work and improve IT workflows Monitoring & Documentation Monitor system and service uptime Configure alerts and resolve recurring issues Maintain clear runbooks and internal documentation Customer-Facing Technical Support (Occasional) Assist Application Engineers with technical escalations Troubleshoot MATLAB license servers, network access, and environment setup
Requirements
Must Have3–6 years of experience in IT systems administration Hands-on experience with Microsoft Intune, Microsoft Entra ID, and Microsoft 365Strong Linux administration skills (SSH, services, networking basics) Scripting ability (Power Shell, Bash, or Python) Proven troubleshooting skills across endpoints and servers Demonstrated use of LLMs to improve technical workflows (automation, debugging, or support) Good level of English (written and spoken)
Nice to Have Experience with VPS or cloud environments Knowledge of reverse proxies, TLS, or networking fundamentals Familiarity with MATLAB license servers environments