( Customer Care Manager )
Responsibilities:Lead, mentor, and manage a team of class mentors to deliver exceptional service and meet performance targets Develop and optimize customer communication scripts, service workflows, and resolution guidelines Monitor daily and monthly performance metrics and provide continuous coaching and feedback Ensure all customer interactions meet quality, brand, and service excellence standards Help to handle customer inquiries and complex cases with professionalism and empathy Collaborate closely with sales, marketing, and operations teams to ensure seamless customer journeys and consistent messaging Conduct regular training sessions to enhance product knowledge, service skills, and communication techniques Identify trends in customer feedback and recommend process improvements to enhance customer experience Prepare and present performance reports, insights, and recommendations to senior management
Requirements:Minimum of 5 years of experience in customer care, or a related field, with at least 3 years in a supervisory or managerial role Strong leadership, coaching, and team management skills Customer-centric mindset with a proven ability to drive service excellence and team performance Excellent communication and problem-solving skills Experience working with CRM systems, ticketing platforms, and performance reporting tools Ability to analyze data and translate insights into actionable improvements Professional proficiency in English, both written and spoken

Work Schedule & Location:Location:Maadi, Cairo (on-site position) Schedule:Sunday to Thursday: 12:00 PM – 9:00 PM (includes a 1 hour and 15 min break) Saturday: 12:00 PM – 4:00 PMFriday: Day off
Apply Now! Send your resume to: [Click to show email]r reach out via Whats App: 01205576576