Company Description Geyushi has been a cornerstone of Egypt's automotive industry, symbolizing innovation and excellence for nearly eight decades. In 2017, the company opened a state-of-the-art manufacturing facility in the 10th of Ramadan City, producing approximately 1,500 buses annually, including eco-friendly models aimed at sustainability. Geyushi hosts a robust research and development unit to design locally-inspired, globally-competitive vehicles. With over 60% of products sourced locally, Geyushi fosters Egyptian industrial growth and national development. Join us in shaping the future of the automotive industry in Egypt and beyond.
Role Description This is a full-time, on-site role as a Customer Service Representative based in Nasr City. The role involves ensuring high levels of customer satisfaction by addressing inquiries, resolving issues, and providing outstanding customer support. The representative will communicate effectively with clients, handle customer complaints, and ensure a smooth customer experience from initial contact to resolution, while maintaining detailed records of interactions.
Qualifications Proficiency in Customer Service and Customer Support Strong grasp of Customer Satisfaction, Customer Experience, and Complaint Resolution Excellent verbal and written communication skills in both Arabic and English Ability to handle inquiries and effectively manage relationships with clients Previous experience in the automotive industry is a plus Strong organizational skills and attention to detail Proficient in using customer relationship management (CRM) software