Company Description Sutherland specializes in enabling digital transformation for global brands through cutting-edge technologies and business process excellence. With expertise in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics, Sutherland drives scalable business innovations and optimized operations. The company boasts 363 unique inventions, including over 250 AI-based solutions, many of which are patented. By leveraging state-of-the-art services and platforms, Sutherland delivers customer-centric solutions, redefines business processes, and creates exceptional experiences under an on-demand, “as-a-service” model.
Role Description This full-time, on-site role based in Cairo is for a Customer Service Specialist. Responsibilities include assisting customers with inquiries, resolving issues, ensuring a positive customer experience, and maintaining high levels of customer satisfaction. The role also involves building strong customer relationships, following proper phone etiquette, and ensuring prompt and effective solutions to customer concerns.
Qualifications Strong skills in Customer Support, Customer Satisfaction, and Customer Service English level B2/C1Ability to manage and enhance the overall Customer Experience Problem-solving skills and the ability to work in a fast-paced environment Previous experience in a customer service role is an advantage
Benefits Highest salary in the market Transportation provided Social and medical insurancefully paid training