Full Time
Mersal -
Egypt , Cairo
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Mersal
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Job Details

Experience Manager
Salary Confidential
Employment Full Time
Category Administration
Industry Non-Profit Organization Management
  • Supervise daily operations of reception, outpatient clinics, admissions, and medical approvals
  • Lead and support front desk and patient service staff
  • Ensure a smooth patient flow and minimize waiting times
  • Monitor appointment scheduling and patient registration processes
  • Follow up on medical approvals and insurance coordination
  • Handle patient inquiries, complaints, and escalations professionally
  • Coordinate with medical, nursing, and finance teams to ensure seamless service
  • Train, guide, and evaluate team performance
  • Prepare daily/weekly reports on operations and performance
  • Ensure compliance with hospital policies and patient service standards

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About Mersal
Egypt, Cairo
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