Company Description Intelcia is a globally recognized outsourcing leader with over 20 years of experience delivering tailored services across various industries. With solutions ranging from Multichannel CX and Business Processes to IT and Consulting, Intelcia enables clients to focus on their core business. Operating across Europe, Africa, the Americas, and the Indian Ocean, the company is present in 85 operational centers with a workforce of more than 35,000 employees. Committed to innovation and excellence, Intelcia aims to rank among the top 10 global outsourcing companies and achieve 1.5 billion euros in revenue by 2025.
Role Description This is a full-time on-site position located in Cairo, Egypt for a Customer Service Specialist (English Speaking). The role involves providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. The Specialist will handle phone calls and maintain excellent communication and professional etiquette, while contributing to a positive customer experience. They are also expected to coordinate with internal teams to resolve customer concerns efficiently.
Qualifications Strong Customer Support and Customer Service skills Proficiency in ensuring Customer Satisfaction and enhancing Customer Experience Excellent Phone Etiquette and communication abilities Fluency in English, both written and spoken Ability to work on-site and collaborate within a team-oriented environment Previous experience in customer service roles is a plus High school diploma or equivalent; further education or relevant certifications are advantageous