Company Description Centro is a leading technology solutions provider, offering a diverse range of integrated services designed to help businesses harness digital opportunities. With expertise in process orchestration and security enablement, Centro empowers clients to drive efficiency and innovation. Known for delivering exceptional results, Centro combines a wide array of services with a collaborative approach to build lasting relationships. Our focus is on ensuring client success through tailored solutions and a culture rooted in shared achievement.
Responsibilities: • Assist in configuring, maintaining, and monitoring voice and contact center systems under the supervision of the CX Solutions Team Lead.• Support the deployment and testing of new CX technologies and integrations in alignment with company standards.• Troubleshoot incidents related to voice and omnichannel services, ensuring timely resolution and escalation when needed.• Participate in system maintenance activities, including patching, upgrades, and capacity expansion.• Maintain accurate system documentation, including configuration records, troubleshooting guides, and change logs.• Monitor system health, performance, and usage metrics using monitoring tools.• Collaborate with cross-functional teams to support business requirements for communication systems.
Qualifications• Understanding of VoIP technologies and SIP protocol basics.• Hands-on experience with softphones, gateways, or PBX systems.• Exposure to cloud-based CX or UC platforms.• Basic troubleshooting of network and telephony issues.• Knowledge of system monitoring tools and performance metrics.• Awareness of system security, redundancy, and backup principles.• Bachelor’s degree in Telecommunications, Computer Engineering, or a related field.• 1–3 years of experience in voice engineering, unified communications, or contact center environments (internship or junior-level experience acceptable).• Familiarity with at least one contact center or telephony platform (Genesys, Avaya, Cisco, or open-source alternatives).• Knowledge of network fundamentals (TCP/IP, DNS, routing, firewalls).• Familiarity with APIs, integrations, or automation tools is a plus.