Company Description
RAYA Customer Experience provides next-generation BPO and customer experience management services for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Delivering from highly skilled labor markets, RAYA CX offers integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

Role Description
This is a full-time, on-site role for a Customer Service Representative (C1 English Speaker) located in Qesm El Maadi, Cairo, Egypt. The Customer Service Representative will handle inbound and outbound customer interactions, resolve inquiries, and ensure exceptional service delivery across a range of customer touchpoints. The role involves working in rotational shifts (24/7) and collaborating with internal teams to maintain the company’s customer satisfaction standards.

Qualifications
C1 level English fluency is mandatory

Excellent verbal and written communication skills

Ability to work rotational shifts and rotational days off

Strong problem-solving and interpersonal skills

Presentable and professional demeanor

Ability to work on-site in Maadi

Fresh graduates are welcome to apply

Preferred academic background from MSA, AAST, or Nile University

Previous experience in a customer service or BPO environment is a plus

For female applicants: last shift ends at 10 PM max

???? Location: Maadi, Cairo
???? Salary: EGP 25,000 gross