A Relations Manager is a professional who aids in developing and maintaining strong customer relationships, both within a company as well as with outside clients.
They seek out new business opportunities for their clients while advising them on products or services that best fit their needs.
Key Responsibilities:
- Building positive relationships with customers
- Assisting with generating new business
- Identifying opportunities for greater profits
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors