Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients in the Middle and Far East. With years of expertise, ETISAL International provides customized and innovative solutions tailored to meet the unique business needs of its partners. The company is dedicated to delivering exceptional value by focusing on customer satisfaction, leveraging global coverage, cultural insights, and industry best practices. ETISAL International prioritizes transparency, flexibility, integrity, and excellence to exceed expectations and empower businesses to focus on their core objectives. Its commitment to quality and human capital drives the use of state-of-the-art technologies to serve clients across diverse industries.

Role Description

This is a full-time, on-site role for an English Contact Center Voice & Non-Voice Specialist located in Cairo, Egypt. The role involves managing customer interactions through both voice and non-voice channels, providing exceptional customer service, and addressing customer inquiries. Responsibilities include communicating effectively in English, assisting customers with concerns, offering support, and maintaining accurate records of interactions. The position also involves collaborating with team members and contributing to achieving overall customer service objectives.

Qualifications

Proficiency in English Teaching and Communication skills Experience in Customer Service with a focus on providing responsive and effective support Ability to manage Translation tasks with accuracy and efficiency Experience in conducting Training sessions and fostering knowledge development Strong problem-solving abilities and the capacity to handle customer concerns calmly and professionally Flexibility and adaptability to work in a dynamic and fast-paced environment Prior experience working in a contact center or BPO environment is a plus