Core Responsibilities:Participate in structured technical training and certification programs Support day-to-day IT operations and project activities Assist in system implementation, configuration, and testing Provide first and second-level technical support Work closely with senior engineers on infrastructure, applications, and security tasks Document procedures, configurations, and knowledge articles Follow IT governance, risk, and security policies Continuously improve technical skills and knowledge Required Qualifications:Bachelor’s degree in computer science, Information Technology, or related field0–2 years of experience Basic understanding of:Operating systems (Windows/Linux) Networking fundamentals Databases or scripting basics Knowledge of cybersecurity fundamentals Strong analytical and problem-solving skills Technical & Professional Skills Proficiency in Microsoft Office (Excel, Word, Power Point, Outlook) Familiarity with Jira ticketing/project management tools Basic documentation and reporting skills Ability to track tasks and incidents using ITSM tools Team collaboration and stakeholder communication Preferred Skills (Plus) IT certifications (CCNA, ITIL, Security+, etc.) Internship or academic project experience