Company Description

ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, committed to delivering high-quality, value-driven, and innovative services. With extensive expertise, ETISAL specializes in providing customized outsourcing solutions to meet unique business needs while allowing clients to focus on their core operations. Dedicated to first-class quality and a client-centric approach, the company combines global coverage, cultural understanding, and industry best practices. ETISAL emphasizes integrity, flexibility, passion, and transparency to consistently exceed client expectations and drive value for its partners worldwide.

Role Description

This is a full-time, on-site role for a Quality Assurance Specialist in Cairo, Egypt. The Quality Assurance Specialist will be responsible for monitoring and evaluating the quality of customer service provided to ensure compliance with company policies and standards. This role includes reviewing customer interactions, performing quality checks, preparing reports, providing feedback to improve performance, and ensuring adherence to quality assurance processes and guidelines in customer service operations.

Qualifications

Proficiency in Quality Assurance and Quality Management practices. Experience in Quality Control and Quality Auditing techniques. Knowledge of Good Manufacturing Practice (GMP) standards is an advantage. Strong analytical thinking and attention to detail. Excellent interpersonal and communication skills. Prior experience in customer service or related fields is a plus. Ability to work on-site in Cairo, Egypt.