Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, committed to delivering value-driven, innovative solutions tailored to meet the unique business needs of its clients. With extensive expertise in serving customers across various industries, ETISAL International enables businesses to focus on their core operations by providing high-quality, customized outsourcing services. The company takes pride in leveraging its global reach, cultural understanding, and industry best practices to enhance client operations and deliver excellent results. ETISAL International is dedicated to exceeding clients’ expectations while valuing human capital and maintaining transparency, flexibility, and integrity in all activities.
Role Description This is a full-time on-site role for an English Customer Support Agent, located in Cairo, Egypt. The role involves handling customer inquiries and resolving issues through both voice and non-voice communication channels. Daily tasks include providing exceptional customer service, ensuring customer satisfaction, and troubleshooting customer concerns. A professional approach, clear communication, and solutions-oriented service delivery are essential for success in this role.
Qualifications Proficiency in Customer Support, Customer Service, and Customer Satisfaction Strong Communication skills to interact effectively with customers via voice and non-voice channels Ability to perform troubleshooting and problem-solving to address customer issues efficiently Proficiency in English is required, both spoken and written Excellent organizational skills and attention to detail Adaptable and capable of working in a fast-paced, team-oriented environment Prior experience in customer support is preferred but not mandatory