Jobs / Operation Specialist Jobs / Customer Experience Specialist
Full Time
FlakeTech -
Egypt , Cairo
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FlakeTech
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Job Details

Experience 1 to 3 years
Salary Confidential
Employment Full Time
Gender Female
Education Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree
Category Customer Service
Industry Furniture
  • Welcome customers in the showroom and assist them in understanding the products and choosing what best suits their needs.
  • Handle phone calls and customer inquiries professionally.
  • Follow up on orders received through the website and ensure they are accurately entered into the system.
  • Issue invoices for customer orders.
  • Coordinate and follow up with the operations team to track order status and update customers accordingly.
  • Understand customer needs, provide clear information, and offer suitable solutions or alternatives.
  • Build long-term customer relationships by collecting additional customer data (email address, alternative phone number).
  • Commit to attending continuous training sessions to improve service quality and performance.

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Egypt, Cairo
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