Job Title: Customer Experience Specialist (Video Support & Sales) Company: Teleperformance Egypt Location: New Cairo (City Walk) – On-site Role Overview: We are looking for high-caliber English speakers to join our team. This is a premium Video Chat support role where you will assist US-based customers with technical mobile services and account upgrades. If you have a background in sales and technical support, this is an excellent opportunity for career longevity and financial growth. Key Responsibilities:Video Support: Provide real-time assistance to customers via video chat regarding Xfinity Mobile services. Technical Assistance: Support Tier 1 agents and customers with device activation, porting, and complex billing inquiries. Sales & Upgrades: Identify opportunities to upgrade existing customer services, including adding new lines and devices. Troubleshooting: Analyze and resolve service-related issues while maintaining high quality-of-service standards. Professionalism: Escalate complaints according to company policy and educate customers on self-help tools. Work Schedule:Shifts: 9-hour rotational shifts. Operating Window: 5:00 PM to 5:00 AM (Fixed evening/night window). Days Off: 5 working days, 2 rotational days off. Compensation & Benefits:Net Salary: Up to 19,000+ EGP (inclusive of base and monthly KPIs). Quarterly Bonus: Up to €195 based on productivity and performance. Monthly Variable: €100 KPI-based bonus. Incremental Raises: * 10% increase on basic salary after 6 months. Further increases on basic and variable pay at 12, 18, and 24 months. Overtime: Paid at a rate of 90 EGP/hour. Training: 9 weeks of fully paid comprehensive training (Soft Skills, Product Knowledge, and Nesting). Transportation: Dedicated company-provided transport. Insurance: Full Medical and Social insurance. Candidate Requirements:Language: Fluent English (Excellent verbal and written communication). Experience: Previous Sales or Technical Support experience is preferred. Service Mindset: Must be comfortable and professional on camera (Video Chat service). Flexibility: Willingness to adapt to different lines of business (LOBs) as needed. Background Check: Ability to provide a clean criminal record check during the first week of training.