Application Support the Application Support role is responsible for providing first- and second-line support for the Autoline ERP system, ensuring smooth day-to-day operation and resolving user issues in a timely and efficient manner.
Responsibilities Provide day-to-day support for users of the Autoline ERP system Troubleshoot and resolve functional and technical issues in coordination with the vendor if needed Monitor system performance and escalate critical issues promptly Document solutions, known issues, and support procedures Assist in user training and onboarding for ERP processes and tools Support basic data updates, imports, and validations as required Education: Bachelor's degree Computer science, or any related field.
Ideal Years of Experience: Fresh or less than 1 Year Special Industry Background: Automotive, Retail English Language: Good Computer Applications: Very Good