Company Description

Xceed is a leading multilingual Business Process Outsourcing Service provider operating across the EMEA region, with a capacity exceeding 10,000 multi-channel stations. With a presence in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, Xceed provides services such as inbound and outbound support, back-office management, infrastructure services, recruitment process outsourcing, and social media analysis. The company has earned numerous accolades, including IAOP’s Best Global Outsourcing awards from 2009 to 2023 and recognitions in customer experience, sustainability, and diversity initiatives. Xceed implements international standards through certifications such as ISO 9001-2015, ISO 22301:2012, and ISO/IEC 27001:2013, ensuring quality and security in its operations.

Role Description

This is a full-time on-site role for a French Quality Specialist & Team Leader, located in Qesm El Maadi. The role involves overseeing and ensuring the quality of services provided, conducting quality assessments, implementing and monitoring quality audit processes, and managing compliance with quality standards. The Specialist will lead a team, provide guidance and training, and ensure team alignment with quality improvement initiatives. Additionally, the role requires analyzing data to enhance service outcomes and develop strategic quality management processes to maintain high operational standards.

Qualifications

For a new international account, we are hiring French & German (Deutsch) professionals where C1 language proficiency is a MUST.
???? Applications without C1 proficiency will not be considered
Open Roles:
???? Team Leaders – French (C1 mandatory)

???? Quality Specialists – French(C1 mandatory)

???? Location: Maadi

???? Compensation: Very attractive & highly competitive package
Benefits:
✔ Social insurance
✔ Medical insurance