Req ID:506925 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

PURPOSE OF THE JOB

• Represents Quality in the project team, driving for customer satisfaction through the project’s Safety, Quality assurance by coordinating all quality and safety activities starting at tender stage and throughout the project until contract closure (SQCDP).

For PrQSM Lead also applies:

• Ensure the hierarchical management of several Project Quality and Safety managers (PrQSM), and


• Be responsible for all Project Quality topics for the project portfolio at site (or country/ cluster/ business unit if applicable) across all project phases from Tender to Warranty closing

ORGANISATION

Organization structure (job belongs to...)

Quality

Reports directly to:

• PrQSM can report to PrQSM Leader (if any) or to site Quality.


• PrQSM Leader reports to site Quality.

Other reporting to:

Direct reports:

Project Quality members (when required, e.g., Turnkey project)

Project Quality and Safety Managers

Network & Links

Internal

• Project Manager (PM) / Subsystem Manager (SSM)


• Project Core Team


• Quality team of associated sites (Participating Unit PU etc.)


• Product Introduction Customer site team


• Cross Functional team for Reliability Growth


• Railway Safety and EHS team


• RAM team


• Project Transfer of Technology Manager (PrTTM)

External

• Customers


• External suppliers


• External bodies (e.g., certification, safety authorities, etc.)

MAIN RESPONSABILITIES  

Customer Quality

• Be the independent voice of the customer in the project organization.


• Act as interface with the Customer quality and safety teams


• Attends to CSS interview (Customer Satisfaction Surveys) with Customer Director and PM, supports & monitors action plan

For PrQSM Lead also applies:

• Ensure monthly planning and management for tender activities around responsibility following QUA-PRO-007 (incl. planning of reviews, etc.)


• Define Tender Quality Referent Leaders/ Contributors for all opportunities


• Answering to the requests from the customers, bring in the Quality aspects to the bid
  
  
  
  • Ensure the maturity of solutions to be offered (free-for-tender) and related management of gaps vs. reference solution
  
  
  • Ensure the application of the REX (CSS, Kx/ NRL, DFQ, CoNQ/ PPI) relevant to the context of the opportunity (platforms, sites, etc)
  
  
  • Ensure all tenders comprise a draft DFQ cycle covering all contributor sites in Alstom
  
  
  • Ensure proper level of involvement of site Engineering Quality Manager during the tender technical preparation
  
  
  
  


• Identify risks (Critical Item Assessment CIA / Transfer of Technology ToT) and manage related mitigations

Project Quality

• Establish, document, implement, maintain, and continuously improve the Project Quality Management Plan (PQMP) and ensure its proper application during contract execution in accordance with contract requirements, and Alstom processes.


• Contribute with structured techniques (e.g., FMEA) to the criticality assessment of Alstom’s solutions (system and sub-systems) and services to ensure the right level of safety and quality assurance as well as inspection activities for all identified CTQ (Critical to Quality).


• Guide project teams in understanding Quality contributions to the project.


• Be the interface in the Project Team for all Project Quality aspects (Engineering (EQ), Industrial (IQ), Supplier (SQ) and Product Introduction Quality (PI Q))


• Manage, coordinate, and synchronize the community of all quality métiers supporting the project execution (system and sub-systems, PUs)


• Ensure project core team awareness of project quality plan and its deliverables, regularly reporting on progress and support achieving the required level on quality competencies.


• Support project audits, reviews and approval of supplier quality systems and audits compliance (upon customer request)

For PrQSM Lead also applies:

• Anticipate resource needs and ensure consolidation of workload (be temporarily responsible for any unstaffed project)


• Elaborate the yearly training plan for individual resources and monitor required qualification paths


• Coaching PrQSM newcomers, guide and support local PrQSMs as a mentor and referent on the activities relevant for the role


• Manage the PMC (People Management Cycle) with all direct reports


• Verify good application all Project Quality activities on the site’s /business unit’s project portfolio (e.g., Development for Quality (DFQ), CIA, Kx, SPL, ToT, Quality Management Plan, Quality/ Safety Alerts, Non-conformities and Safety issues, etc.)


• Setting governance for regular meetings within the PrQSM community to exchange best practices, CTQ vs customer feedback in the project portfolio


• Animate, coordinate, and synchronize the community of all quality métiers supporting the project execution on site/ business unit


• Ensure consistency between the project QCD (Quality Cost Delay) objectives, CTQ (Critical to Quality) and the customer's satisfaction


• Ensure that all the REX of all the métiers have been considered in the Risks & Opportunities


• monitor audits, reviews and approval of supplier quality systems and audits compliance (upon customer request) related to the project portfolio


• Monito