The Branch Admin is expected to:

• Track the current customers’ re-enrollment.
• Manage and respond to customer inquiries via phone, email, or in person.
• Handle system updates, including customer information and transaction records.
• Collect unpaid balances and follow up on overdue payments.
• Process certificate requests and manage related inquiries.
• Address system-related requests such as make-up sessions, freezes, transfers and exams.
• Track and retain the current number of clients in the system.
• Follow up on missing clients and ensure proper documentation.
• Monitor and respond to absent calls efficiently.
• Maintain positive customer relations and ensure customer satisfaction.

The Call Center Agent is expected to:

• Track the available leads and convert them to inquiries.
• Book placement tests. 
• Conduct outbound sales calls. 
• Handle clients' concerns and inquiries.
• Handle system updates, including customer information and transaction records.
• Follow up on missing clients and ensure proper documentation.
• Maintain positive customer relations and ensure customer satisfaction.

Shifts:

• 8 working hours - from 2 PM to 10 PM (for branch admins) / rotational (for call center agents).
• 6 days a week- Fridays off.
• Work Locations available: Nasr City, Maadi, Rehab.