Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of PWD Customer Service Executive, - Collections, GSC Cairo.

Collections are responsible for delivering a professional service that assists customers in financial difficulty to get back on their feet. They are responsible of minimizing any losses to the bank by collecting overdue debts, as well as protect both customers’ and the bank’s interests at all times. Main duties pivot around understanding customer circumstances and their affordability position, and exploring options within remit to help them regain financial stability. If you are a natural people person who is great at talking, enjoys helping and can empathize with customers who may be experiencing financial difficulties, then joining us may be the perfect fit for you.

Principal responsibilities:

• Manage a portfolio of live, current and overdue debit balance customer accounts through inbound/outbound calls and other communication channels.
• Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit.
• Processing customer payments, account adjustments and customer refunds where appropriate.
• Resolve queries in a timely and satisfactory manner.
• Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the collections process as smoothly as possible.
• Facilitate and record escalations to the Collections Manager.
• Perform against targets individually whilst contributing to the overall productivity of the team.

Requirements:

• Should have passed the Higher Secondary School examination or the equivalent.
• Work experience not essential.
•  Ability to speak, understand and communicate in English fluently.
• Ability to write business letters and reports.
• Excellent email conversational / telephone skills.
• Ability to learn quickly, retain and transfer knowledge appropriately.
• Ability to understand and interpret numeric data.
• Flexibility to work in shifts.
• Ability to build rapport with and relate to a wider range of people.
• Good MS Office Skills (Excel, PowerPoint, Word)

What additional skills will be good to have:

•  Ensure quality and productivity standards are maintained.
•  Ability to learn and implement the process updates or changes quickly and accurately.
•  Ability to understand and interpret numeric data.
•  Ability to multi task.
•  All applicants must have a minimum performance rating of good.
• Strong communication & time management skills are required.
• Ability to communicate through emails.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***