Company Description
COB Solution is dedicated to empowering medical providers by streamlining operations, optimizing workflows, and providing innovative solutions. Our mission is to enhance patient care and drive business growth for healthcare providers. Through tailored support and efficient services, we help healthcare organizations deliver seamless and high-quality care for their patients. Join us in making a meaningful impact in the healthcare industry.
Role Description
This is a full-time on-site role for a Customer Support (English Speaker) based in Qesm El Maadi. As a Customer Support team member, you will handle customer inquiries, resolve support tickets, ensure customer satisfaction, and troubleshoot technical issues. Day-to-day tasks also include providing timely and professional assistance, escalating issues to the relevant departments when needed, and maintaining detailed records of customer interactions. You will play a key role in helping customers achieve successful outcomes with COB Solution services.
Qualifications
Proficiency in Customer Support and Customer Satisfaction practices Strong Interpersonal Skills to effectively communicate and build relationships with customers Experience in providing Technical Support and resolving technical issues Possession of strong Analytical Skills to assess and address customer needs effectively Excellent verbal and written communication skills in English Ability to work collaboratively in an on-site team environment in Qesm El Maadi Previous experience in a similar role is an advantage Proficiency in using customer support tools and software is preferred