Jobs / Sales Jobs / Quality assurance fresh level and junior tele sales industry
On-site Full Time
E3mel business Academy -
Egypt , Cairo
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E3mel business Academy
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Job Details

Employment Full Time
Category Education/Training
Industry E-Learning
e3mel Business Academy is hiring a Quality Specialist (Telesales)
Job Responsibilities:
Monitor customer and sales calls and provide detailed, structured feedback to agents. Evaluate calls and chats to ensure adherence to quality and customer service standards. Ensure all CS & sales processes are followed and highlight any gaps for improvement. Conduct monthly customer satisfaction surveys and analyze results. Prepare accurate daily, weekly, and monthly reports (call monitoring – chat evaluation – talk time – quality scores).
Job Requirements:
Minimum 6 month experience in telesales Quality
To apply:Please send your CV and mention the job title in the subject line:[Click to show email]

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About E3mel business Academy
Egypt, Cairo
E-Learning
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