We have a new opportunity for "Network Voice Engineer" with our client. Interested candidates send me your CV to [Click to show email]
Job Title: Network Voice Engineer Location: Cairo, Egypt Duration: Permanent
Avaya, Cisco, Contact Center, IVR scripting. Media gateways• Extensive experience in the design, configuration, manage, upgrades and troubleshooting of Cisco VOIP networks including Call Managers, IM&P, UCCX, CUC, Voice Gateways, Cisco CUBE, Gatekeeper solutions Administration of Network Voice and IP Telephony Infrastructure (Cisco & AVAYA) .• Experienced with Contact Center Solutions i.e. Avaya contact center, Imagicle (attendant console/IVR/Call Recording/Billing), Cloud Contact Center (Sprinkler), Genesys.• Experience in configuring and troubleshooting SIP based Video Conferencing Endpoints such as Cisco Web Ex Room Devices and MTR devices.• Hands-on experience and knowledge in Avaya ACM, SMGR, SM, AADS and Media gateways• Knowledge and Experience in managing & troubleshooting of session border controllers (Cisco CUBE, Ribbon etc.)• Administration and troubleshooting of Cisco Expressways for B2B, MRA (Mobile & Remote Access).• Configuration and administration of Microsoft Teams Voice Direct Routing.• Work with external partners, vendors, and customers to clearly document and distribute FAQs for knowledge transfer and consistently accurate resolutions.• Overall responsibility for the operation and security of the IP telephony environment.• Perform problem analysis and provide recommendations for enhancements for Telecom and Voice Network• Perform gap analysis and implements steps for improving service quality• Design and configure call routing, call flows, and voicemail systems.• Configuration and administration of Contact Center IVR scripting.• Administration of Cisco Web Ex cloud-based Saa S.• Managing and troubleshooting of Virtual Machines, Vmware, Hyper Flex, UCS.• Hands-on experience of Third-party Billing Server such as Imagicle.• Configuring and troubleshooting of Analog devices such as ATA.• ITIL V3 Foundation Certified (Preferred).• CCNA & Voice Certifications, MS Teams Certifications.
Interested candidates send me your Cv along with below details:Expected salary:Visa/ Work Permit:Notice Period:Current Location: