Company Description
Sutherland is a global leader in leveraging cutting-edge technologies such as Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to drive digital transformation. Partnering with iconic global brands, Sutherland provides market-leading technologies and business process excellence. With a foundation in Digital Engineering services, the company powers rapid innovation, scalable transformation, and optimization of critical business operations. Boasting over 363 innovations, including 250 AI-based inventions with several patent grants, Sutherland delivers seamless solutions through its “as-a-service” model to reinvent experiences and provide measurable digital outcomes for its clients. Role Description
This is an on-site, full-time role based in New Cairo for a Customer Service Specialist. The Customer Service Specialist will interact directly with customers, providing outstanding service and ensuring customer concerns or inquiries are addressed promptly. Responsibilities include managing customer communication via phone or other channels, delivering excellent customer experiences, resolving issues to ensure customer satisfaction, and maintaining professionalism and adherence to company standards in every interaction. Qualifications
Only Gradutes & Dropouts can Apply! Flexibility with night & overnight shifts is a MUST! Fluency in English is a MUST! B2/C1Native or Bilingual is required!
Benefits
Very competitive salary 16K Net Overnight allowance Overtime scheme Social & Medical Insurance Fully Paid Training Transportation provided (Door to Door for Ladies) Eligibility for promotions after 6 to 12 months90% of our vacancies fulfilled internally Friendly work environment