Role Purpose

The Park Operations & Visitor Experience Manager is accountable for the end-to-end operational performance of the park, ensuring excellence in visitor experience, asset stewardship, financial sustainability, safety, and governance compliance.

The role bridges heritage values and modern park operations, translating institutional objectives into efficient, people-centered, and financially responsible daily management

Core Responsibilities

1. Operations & Asset Stewardship

• Ensure smooth daily operation of all park components: landscapes, facilities, utilities, visitor services, and concessions.
• Implement preventive maintenance systems and oversee contractors, suppliers, and technical consultants.
• Safeguard the park’s physical assets in line with heritage conservation principles and approved operational standards.

2. Visitor Experience & Programming

• Lead the design and delivery of a high-quality, inclusive, and culturally appropriate visitor experience.
• Develop and manage an annual events and activities calendar aligned with the park’s identity and seasonality.
• Oversee VIP visits, protocol arrangements, and official delegations.

3. People & Workforce Management

• Lead multidisciplinary teams (operations, horticulture, security, cleaning, visitor services, F&B).
• Ensure effective staffing levels, training, performance evaluation, and staff engagement.
• Foster a culture of service excellence, safety, accountability, and pride in place.

4. Food, Beverage & Commercial Operations

• Supervise all F&B and commercial activities, ensuring quality, hygiene, pricing discipline, and brand alignment.
• Monitor concession performance and visitor satisfaction; recommend improvements where needed.

5. Financial & Performance Management

• Prepare and manage annual operational budgets and cash-flow forecasts.
• Monitor revenues, costs, and operating margins against approved targets.
• Produce regular operational and financial performance reports for management and boards.

6. Digital, Marketing & Smart Operations

• Oversee the park’s digital presence (website, social media, online visitor information).
• Use visitor data, feedback, and footfall analytics to improve operations and programming.
• Coordinate with marketing teams on campaigns, promotions, and community outreach.

7. Governance, Safety & Compliance

• Ensure compliance with all health, safety, environmental, and regulatory requirements.
• Implement emergency preparedness, incident reporting, and risk mitigation procedures.
• Act as the operational liaison with authorities, partners, and regulatory bodies.

8. Stakeholder & Community Engagement

• Maintain strong working relationships with public authorities, NGOs, sponsors, and local communities.
• Handle visitor feedback and complaints professionally and transparently.
• Support educational, cultural, and community engagement initiatives.