- Develop and implement CRM strategies to enhance customer engagement and retention.
- Manage and maintain the CRM database, ensuring data accuracy and integrity.
- Analyze customer data to identify trends, opportunities, and areas for improvement.
- Coordinate with sales, marketing, and support teams to ensure seamless customer experiences.
- Create and execute targeted CRM campaigns to drive customer loyalty and satisfaction.
- Monitor and report on CRM performance metrics, providing actionable insights to stakeholders.
- Handle customer inquiries and resolve issues promptly to maintain high satisfaction levels.
- Collaborate with IT and vendors to optimize CRM tools and processes.
- Train team members on CRM best practices and system usage.
- Stay updated on industry trends and emerging CRM technologies.
2-4 years of experience in CRM, customer service, or a related field.Proven track record of managing CRM systems and customer data.Strong analytical skills with the ability to interpret complex data sets.Excellent communication and interpersonal abilities.Experience working in a fast-paced, office-based environment.Ability to collaborate effectively with cross-functional teams.Detail-oriented with strong organizational skills.Proficiency in CRM software and Microsoft Office Suite.Ability to handle multiple tasks and prioritize effectively.Demonstrated problem-solving and conflict resolution skills.