Job Description

Job Summary:

We’re looking for a proactive and people-oriented Account Manager to join our team. In this role, you’ll be responsible for managing key client accounts, driving growth, and leading a small team to deliver results. You'll collaborate across departments to ensure client satisfaction and align with company goals.

Key Responsibilities:

Client Management

• Build and maintain strong, long-term relationships with clients
• Manage and grow a portfolio of key accounts within the German-speaking market, ensuring high levels of client satisfaction and retention.
• Understand client needs and provide tailored solutions
• Drive account growth through upselling, cross-selling, and renewals
• Proactively resolve client issues in a timely and effective manner
• Monitor and report on account performance, KPIs, and client satisfaction

Team Leadership

• Supervise and support direct reports with coaching and regular feedback
• Allocate tasks effectively and manage team workflows
• Monitor team performance and guide continuous improvement
• Identify and implement process improvements to enhance efficiency and results

Collaboration & Strategy

• Collaborate with internal teams (sales, customer success, operations) to meet client expectations
• Contribute to the development and execution of account growth strategies
• Keep leadership informed of key client updates, challenges, and opportunities
• Support the delivery of company-wide KPIs and strategic objectives