Call Center Manager
Healthcare international Group specialized in Medical Tourism is looking for Call Center Manager to lead our international patient coordination hub based in cairo.
The ideal candidate combines
✅Key Responsibilities
• Team Leadership: Lead, mentor, and monitor a team of multilingual agents to ensure 5-star service delivery and high conversion rates.
• Patient Journey Management: Oversee the entire communication lifecycle—from the initial inquiry and medical file transfer to booking, arrival logistics, and post-treatment follow-up.
• Quality Assurance: Ensure all medical information provided to patients is accurate, empathetic, and complies with international healthcare communication standards.
• Strategic Growth: Develop and implement scripts and SOPs optimized for our markets.
• Reporting: Analyze call data, lead response times, and conversion metrics to report directly to the Board of Directors.
• Crisis Management: Handle complex patient inquiries or complaints