ElTarek Group - Egypt - Cairo

Experience: 6 to 10 years

Salary: Confidential

Employment: Full Time

Gender: Female

Education: Not Specified","translations":{"name":{"ar":"غير محدد","en":"Not Specified

Lead, supervise, and mentor the IT support team to ensure high-quality service delivery and adherence to SLAs.
Plan, assess, and oversee the procurement of hardware, software, and IT services aligned with business and operational requirements.
Oversee installation, configuration, maintenance, and lifecycle management of IT infrastructure including servers, endpoints, networking devices, and peripherals.
Act as the escalation point for complex technical issues and ensure timely root-cause analysis and resolution.
Design, implement, and monitor IT operational procedures, ensuring system availability, performance, and reliability.
Oversee monitoring of IT systems and networks to ensure compliance with security best practices and regulatory requirements.
Lead cybersecurity operations including firewall management, access control, vulnerability management, and incident response coordination.
Collaborate with management and other departments to align IT strategy with business objectives and future growth.
Prepare technical documentation, reports, and KPI dashboards related to IT operations, incidents, and projects.
Qualifications and Requirements

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