LiveOps Coordinator
Make every second count—keep trips on track and data on point.
Role Summary
You execute LiveOps with precision: tracking trips, updating statuses, logging exceptions, and communicating with captains. You follow SOPs, escalate incidents on time, and ensure clean data and timely end‑of‑shift summaries.
Key Responsibilities- Track live trips and ETAs; update the platform and inform stakeholders.
- Log exceptions accurately and escalate per SOPs/SLAs.
- Coordinate with captains and provide clear, professional communications.
- Reconcile basic anomalies with Ops/Data teams; support continuous improvement.
- Submit timely end‑of‑shift summaries and daily reports.
Key Skills- Attention to detail and accurate data entry
- Tracking platform usage and multitasking
- Clear communication and coordination
- Time management and SLA discipline
- Basic Excel/Sheets for logs and reports