- Planning and Organization: Designing comprehensive religious travel packages (flights, accommodation, transportation, and visits) specifically for Hajj, Umrah, and religious sites.
- Coordination and Operation: Building relationships with local partners and suppliers (hotels, guides), coordinating logistics, and ensuring a smooth journey.
- Customer Service: Providing expert consultations, answering inquiries, and addressing the specific needs of pilgrims.
- Marketing and Sales: Collaborating with marketing teams to promote programs, attract clients, and achieve sales targets.
- Quality Assurance: Monitoring the quality of services provided, verifying compliance with religious and legal requirements, and improving services based on customer feedback.
- Field Supervision: Coordinating group tours and providing support to groups during their stay at religious destinations.
Leadership and Management Skills: Strong leadership, organizational, problem-solving, and decision-making skills.Communication Skills: Ability to communicate effectively with clients, suppliers, and teams, and excellent presentation and explanation skills.Experience and Knowledge: Practical experience in managing Hajj and Umrah programs, and comprehensive knowledge of religious destinations and logistics.Passion for the Work: Commitment to providing exceptional spiritual experiences for travelers.