Jobs / Call Center Jobs / Call Center Agent

Call Center Agent

Alex Outsource - Egypt - Alexandria
Experience: 1 to 3 years
Salary: Confidential
Employment: Full Time
Gender: Male
Education: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree
  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Resolve customer inquiries, complaints, and requests efficiently and accurately.
  • Document all customer interactions and update relevant information in the system.
  • Provide product and service information to customers, ensuring clarity and accuracy.
  • Escalate complex issues to the appropriate departments or supervisors as needed.
  • Meet or exceed individual and team performance targets, including call handling time and customer satisfaction metrics.
  • Follow established scripts, procedures, and guidelines to ensure consistency and quality.
  • Participate in ongoing training sessions to stay updated on products, services, and best practices.
  • Collaborate with team members and other departments to ensure seamless customer experiences.
  • Maintain confidentiality of customer information and adhere to company policies and data protection regulations.
Apply on the Job Website
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com