Purpose of the job

• Assist in handling customer center operations and providing support to team members to ensure delivery of high level of service while leading customer center staff in achieving sales targets.

Duties and responsibilities

• Solve cash problems resulting from the daily transactions of team members.z
• Close the shifts daily stock
• Issue daily sales reports for the customer center.
• Handle the customer centers administrative work (time sheets, staff schedules, etc.).
• Increase customer satisfaction.
• Report all practices and suggestions resolution to existing problems.
• Ensure providing high level of service and maintain companys image.
• Handle difficult customers problems
• Lead team members in achieving sales targets

Job specification

Education

1. University graduate.

Experience

1. Minimum 4 years experience in sales;2 of which in a leadership role.

Skills and abilities

1. Very good English both spoken and written.

2. Very good computer skills.

3. Professional customers? handling.

4. Very good communication skills.

5. Managerial, coaching and leadership skills.

6. Good planning skills, organized and result-oriented.