- Monitor and assess customer interactions to ensure compliance with company quality standards, policies, industry regulations, and customer requirements
- Prepare detailed evaluation reports and share improvement recommendations with leaders.
- Work with operations and management teams to enhance service quality.
- Support training teams by sharing insights on agent performance and common errors.
- Identify performance gaps, recurring issues, and process improvement opportunities.
Excellent proficiency in French.1–2 years of experience (French account preferred).Strong leadership and team management skills.Excellent analytical and problem-solving skills with strong attention to detail.Strong communication, time-management and coaching skills.Strong knowledge of QA methodologies, tools, and regulatory standards.Proficiency in using QA software, testing tools, and MS Office Suite.