1. Sales Operations & Support:

• Monitor daily sales performance across all branches and prepare performance dashboards and reports.
• Assist in setting and tracking sales targets, KPIs, and incentive schemes for the retail sales team.
• Coordinate between sales, supply chain, and finance to ensure accurate product availability, pricing, and billing.
• Ensure accurate data entry and timely updates in POS and CRM systems for all sales transactions.
• Support the rollout of new sales initiatives, promotions, and product launches across all outlets.

2. Inventory & Product Management:

• Collaborate with inventory and merchandising teams to ensure accurate stock levels and timely replenishment of best-selling items.
• Support daily and monthly stock reconciliation between system records and physical counts, especially for high-value items like gold and diamonds.
• Track product movements between branches and ensure proper documentation and system updates.

3. Process Improvement & Compliance:

• Ensure all retail branches follow the company’s standard operating procedures (SOPs) for sales, returns, and customer service.
• Assist in auditing sales and inventory transactions to detect discrepancies or losses.
• Recommend and implement process improvements to increase sales efficiency and reduce operational errors.

4. Sales Analytics & Reporting:

• Analyze sales trends by product category, location, and sales team to provide actionable insights.
• Prepare daily, weekly, and monthly sales performance reports for management review.
• Provide analytical support for pricing strategies and promotional campaigns.

5. Cross-functional Coordination:

• Work closely with marketing, finance, logistics, and HR departments to support sales operations and resolve issues.
• Facilitate communication between branch managers and head office for smooth coordination.

Support onboarding and training of new sales staff on systems, tools, and operational procedures.