- Greet and welcome guests with professionalism and warmth, ensuring a positive first impression.
- Manage spa appointment bookings, cancellations, and rescheduling efficiently using scheduling software.
- Answer phone calls, respond to inquiries, and provide detailed information about spa services and promotions.
- Process guest check-ins and check-outs, handling payments and issuing receipts accurately.
- Maintain a clean, organized, and inviting reception area at all times.
- Coordinate with therapists and service providers to ensure timely service delivery.
- Handle guest feedback, concerns, and special requests with empathy and prompt resolution.
- Promote spa products and services to guests, supporting sales and upselling initiatives.
- Maintain accurate guest records and confidentiality in compliance with privacy policies.
- Assist with administrative tasks such as inventory management, filing, and reporting as needed.
Active listening.Quick to respond.Multitasking.Critical/forward thinking.Additional duties as assigned.Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.Greets each and every guest with a smile and direct eye contact.Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.Reports any incident or accident to the Facility Manager.Informs facility management of any member, guest, or facility issues.Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.Submits all paperwork and financial reporting, when applicable, in accordance with WTS International policy.Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.