This is a full-time role at “Le Voile”, with direct reporting to Company Retail BU Head.

Le Voile E-Commerce Manager will be generally responsible for leading and growing our online sales channels by developing and executing the planned e-commerce strategy, managing digital operations across all platforms, increasing brand recognition, driving online revenue, and enhancing customer experience & satisfaction. 

Le Voile E-Commerce Manager duties shall include, to …:

• Develop and implement effective e-commerce strategies aligned with the company’s business goals.
• Manage and optimize the performance of the online store (website, marketplace platforms, and social commerce).
• Oversee daily e-commerce operations including order processing, inventory coordination, and fulfillment.
• Collaborate with the marketing team to plan and execute digital campaigns that increase traffic, conversion rates, and customer retention.
• Manage product content that will be published on company website.
• Manage the e-commerce fulfillment performance.
• Mange the last mile delivery operations.
• Manage the e-commerce complaints process and drive customer satisfaction.
• Collaborating with the brands team for the marketing plan and forecast.
• Launch new brands.
• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
• Work closely with different teams (product management, graphics, sales, marketing) to provide updated content.
• Improve the traffic and visibility of the brand shop and target SKUs to boost the sell-out through marketing activities and content optimization. 
• Provide support in other areas of Media Marketing, PPC, Email Marketing, SEO, Keyword Research, Google Analytics, Website UX, and Paid social media.
• Identify SEO best practices regarding inventory, pre-orders, and pricing policies.
• Analyze sales performance, customer behavior, and digital analytics to improve overall performance.
• Monitor changes in product sales by using web analytics and Excel spreadsheets (pivot tables, VLOOKUP’s, etc.) to stay organized.
• Ability to multitask and meet deadlines while maintaining attention to detail.
• Stay updated with e-commerce trends, tools, and technologies to maintain a competitive edge.