- Respond promptly and professionally to customer inquiries via phone, email, and online channels.
- Process orders, forms, applications, and requests with accuracy and attention to detail.
- Resolve product or service issues by clarifying customer complaints, determining the cause, and offering appropriate solutions.
- Maintain comprehensive records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal departments such as sales, production, and logistics to ensure customer needs are met efficiently.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Provide detailed product and service information to customers, addressing any questions or concerns.
- Identify and escalate priority issues to the appropriate team members or management.
- Support the continuous improvement of customer service processes and standards.
- Assist in the preparation of regular customer service reports and feedback summaries.
1-5 years of experience in customer service, client support, or a related field.Excellent verbal and written communication skills in both Arabic and English.Strong problem-solving abilities and a customer-focused mindset.Proficiency with remote communication tools and customer management software.Ability to work independently and efficiently in a remote work arrangement.Exceptional organizational skills and attention to detail.Demonstrated ability to handle multiple tasks and prioritize effectively.Professional demeanor and a positive, empathetic attitude.Willingness to learn about new products and services quickly.Flexibility to work full-time, under limited supervision, and adapt to changing priorities. Knowledge of marketing fundamentals and public relations Proficiency in Microsoft Office applications, especially Word and Excel.