If you are interested in travelling and working in Benghazi, Libya, you are welcome to apply for this job.
Work Location: Benghazi, Libya (On-site)
- Oversee and coordinate the delivery of shared services, ensuring efficient delivery of HR, procurement, and administrative support across multiple business units.
- Analyze, streamline, and optimize shared service processes to enhance efficiency and reduce operational costs.
- Serve as the primary point of contact for internal stakeholders regarding shared services inquiries and issue resolution.
- Develop and implement best practices, policies, and procedures for shared services functions such as HR, finance, procurement, and IT support.
- Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure high-quality service delivery.
- Lead cross-functional projects aimed at improving shared services operations and driving continuous improvement initiatives.
- Prepare and present regular reports on shared services performance, trends, and recommendations to senior management.
- Support the integration of new technologies and digital solutions to enhance shared services capabilities.
- Facilitate training and knowledge-sharing sessions for shared services staff to foster professional development.
- Ensure compliance with company policies, legal regulations, and industry standards in all shared services activities.
Bachelor’s degree in Business Administration, Management, Human Resources, Finance, or a related field.5 to 8 years of progressive experience in shared services, business operations, or a related area.Demonstrated expertise in process optimization, service delivery, and stakeholder management.Strong analytical and problem-solving skills with a proven ability to drive operational improvements.Excellent communication and interpersonal skills to collaborate effectively with diverse teams.Experience working in a fast-paced, large-scale organization or conglomerate environment.Proficiency in using enterprise resource planning (ERP) systems and shared services management tools.Ability to manage multiple priorities and projects simultaneously with attention to detail.Strong organizational skills and a proactive approach to identifying and resolving issues.Commitment to upholding confidentiality, integrity, and professionalism in all interactions.