- Supervise daily operations of the reservations department to ensure efficient and accurate booking processes.
- Monitor and manage room inventory, ensuring optimal occupancy and revenue maximization.
- Train, mentor, and support reservations staff, fostering a culture of excellence and continuous improvement.
- Handle complex or escalated reservation requests and guest inquiries with professionalism and care.
- Collaborate with the front office, sales, and housekeeping teams to coordinate guest arrivals and special requests.
- Prepare and analyze reservation reports, identifying trends and opportunities for process enhancement.
- Implement and uphold hotel policies, procedures, and quality standards within the reservations team.
- Assist in developing and executing promotional offers and packages to drive bookings.
- Ensure all reservation data is accurately entered and maintained in the property management system.
- Address guest feedback related to reservations, resolving issues promptly to ensure satisfaction.
Minimum of 1 year and up to 3 years of experience in hotel reservations or front office operations.Proven ability to supervise and motivate a team in a fast-paced hospitality environment.Strong organizational and multitasking skills with keen attention to detail.Excellent verbal and written communication abilities.Proficiency in hotel property management systems and reservation software.Demonstrated problem-solving skills and the ability to handle guest concerns effectively.Flexibility to work various shifts, including weekends and holidays, as required.Ability to work onsite in a hotel office environment.Commitment to delivering exceptional guest service at all times.Strong analytical skills for reporting and data interpretation.