About Us
- We are a growing service company operating in the fields of facility cleaning, building services, and temporary employment. With over 500 employees across Europe and the Middle East, we stand for quality, efficiency, and reliable customer service.
- To strengthen our team in Cairo, we are looking for an experienced and motivated leader to join us as a Call Center Supervisor (m/f/d) – responsible for team leadership, scheduling, and process
Your Responsibilities
- Lead, motivate, and organize a team of Teleagents & Calculation staff
- Supervise and control daily operations in both inbound and outbound activities
- Plan shifts, distribute tasks, and continuously optimize workflows
- Monitor target achievement and service quality using clearly defined KPIs
- Conduct team meetings, training sessions, and coaching
- Collaborate closely with senior management and the sales department
- Prepare performance reports and implement improvement measures
Your ProfileExcellent German language skills (spoken and written, at least C1 level)Several years of experience in a call center, ideally within facility management, cleaning services, or staffingProven experience in a leadership or supervisory roleConfident handling of CRM systems, dialer software, and MS Office (especially Excel)Strong communication, organizational, and decision-making skillsStructured, solution-oriented, and motivational leadership styleHigh level of responsibility and the ability to prioritize effectively We OfferA responsible leadership role in an international working environmentAttractive performance-based compensation with target and bonus optionsModern workplace and a motivated teamFlat hierarchies and short decision-making pathsDevelopment opportunities within a growing corporate group