- Oversee and manage all aspects of online operations, ensuring efficient and effective daily workflows.
- Coordinate with cross-functional teams including marketing, logistics, customer service, and IT to streamline online processes.
- Monitor website performance, order fulfillment, and inventory management to maintain optimal service levels.
- Analyze key performance indicators (KPIs) and generate reports to inform strategic decision-making.
- Implement process improvements to enhance operational efficiency and customer satisfaction.
- Ensure compliance with company policies, industry regulations, and data security standards.
- Lead, mentor, and develop the online operations team to achieve departmental goals.
- Resolve escalated customer issues and collaborate with support teams to deliver exceptional service.
- Manage relationships with third-party vendors and service providers.
- Stay updated on e-commerce trends and recommend innovative solutions to drive business growth.
Bachelor’s degree in Business Administration, Operations Management, E-Commerce, or a related field.2-5 years of proven experience in online operations management or a similar role.Strong understanding of e-commerce platforms, order management systems, and digital workflows.Demonstrated ability to lead and motivate teams in a fast-paced environment.Excellent analytical, problem-solving, and organizational skills.Proficiency in data analysis and reporting tools.Exceptional communication and interpersonal abilities.Experience with inventory management and logistics coordination.Ability to manage multiple priorities and meet deadlines.Familiarity with industry best practices and regulatory requirements. Age: Minimum 37 years Working hours are 12 hours Working: from 8am to 8pm Education: Bachelor’s degree Appearance: Presentable Availability: Full-time