About the Job
Our Customer Support Advisors are the first point of contact for customers, being the friendly voice of the coolest tech brand in the world. We’ll rely on you to listen to customers and use knowledge to
provide world class customer care and remind customers that behind great products are also amazing people.
As a Customer Support Advisor, You Will…
- Demonstrate passion for customer service, ownership of the customer experience and
determination to deliver a comprehensive resolution - Obsess over the customer experience and constantly strive to exceed their expectations
- Communicate clearly and effectively, both written and verbal (in required language)
- Tailor communication and style to differing audiences and read verbal and non-verbal cues
- Approach problems with flexibility and adapt your approach without compromising outcome
- As a Customer Support Advisor, You Have…
Benefits of Working as a Technical Customer Support Advisor:
- The understanding you will be working on-site at our state-of-the-art campus in Sheikh Zayed
Cairo campus. - Amazing career growth opportunities
- Fun on-site events hosted by our Employee Experience team!
As a Customer Support Advisor, You Have… Must be a Graduate6 Months of Experience in Customer SupportThe confidence to navigate through multiple systems and tools to research, comprehend anddeliver solutions to customers in real timeA strong sense of professionalism exhibited by staying calm under pressureAnalytical skills to make smart decisions and solve complex technical issues in a fast-pacedwork environmentA performance mindset - you’re motivated by results and self-improvementA deep curiosity for understanding technology and a passion for continuous knowledgeThe ability to self manage and work independentlyThe ability to do repetitive job duties, but an eagerness to take on more when neededSelf-awareness to identify and navigate through challenges associated with the roleEagerness to receive feedback, embrace coaching and demonstrate changes as a result