Responsibilities:
* Handle incoming calls, emails, and messages from customers
* Provide accurate information about products/services
* Resolve customer complaints with patience and professionalism
* Maintain records of customer interactions
* Collaborate with internal teams to ensure customer satisfaction
* Follow company policies and communication guidelines
* Strong communication and active listening skills* Ability to multitask and manage time effectively* Familiarity with CRM systems is a plus* Previous experience in customer service is preferred* Positive attitude and problem-solving mindset